How We Work Together
At UCJC Ultimate We will use the reasonable skill and care expected of a Master Builder. We will construct and complete the works so they comply with relevant standards and satisfy regulatory authorities. We will rectify any defects in the works for 6 months after completion. Your statutory rights are not affected.
We will act honestly and in your best interests.
We will (and will require our employees and subcontractors to) treat you and your property with respect.
We will keep your property safe, clean and a healthy working environment. However, as a construction site, we will create dust, noise and vibrations as we carry out the project.
We will comply with all relevant laws and health and safety legislation.
We currently hold appropriate levels of insurance cover for public liability, employer’s liability and contractor’s all risks for your project.
We will carry out the works regularly, normally working on Mondays to Fridays from 8 am to 5 pm, however, your project manager will keep you up to date with any day to day changes and we will make reasonable progress.
We will update you regularly on the progress of the project.
Once the work is substantially complete we will:
- Leave your property clean, tidy and ready to use/occupy,
- Legally dispose of all waste,
- Provide you will relevant instructions, product guarantees, warranties and a certificate that the works are complete,
- Outline any maintenance or operating issues you need to be aware of, and
- Agree on a date to return to your property to make good any minor defects or snagging items which arise as soon as possible, but in any event, within 6 months after completion.
What We Can Do
We may supply you with samples of materials, goods and fittings for your approval. Once approved, if you later change your mind, this may result in you incurring extra costs. All materials, goods and fittings will be of satisfactory quality, fit for their purpose and match any samples provided.
We may subcontract elements of the works. If we do, we are responsible for those subcontractors and for their work.
What We Are Not Doing
We are not providing:
- Advice on your obligations under the Party Walls Act or CDM Regulations. The FMB Guides set out Our duties, please see Code of Conduct for Members of the Federation of Master Builders Limited
- Advice on any design provided to us for the works. You and your designers are responsible for checking that the design meets your requirements.
- Relevant notices to the relevant Authorities.
You will pay our invoices (which we will issue as described in the Offer) quickly and fairly within 14 days of
receiving each invoice. If you do not pay our invoices on time, we can charge simple interest at 3% above the current base rate.
You will provide us with reasonable access to your property to enable us to complete the work for you. You are asked to keep the working area free from personal possessions and obstructions.
We would encourage you to check the progress of the works and that it continues to meet your requirements, or let us know if you appoint someone to do so on your behalf as we will be happy to work with them.
You may not employ others to work on the project or your property without telling us first as we have overall responsibility for safety.
Changes During the Project
We will inform you of any unforeseen problems or delays as early as possible and discuss how these affect your aims for the project.
If you ask us to make any changes to the works, we will confirm these in writing (using the Change of Work Form) as well as any extra costs or time involved. We will jointly agree on the new price before we carry out the changes. If we cannot agree with the extra costs involved, you may ask us not to carry out the changes. If you ask us to continue with changes but we do not agree on a price in advance, then we may add a fair and reasonable sum to our next invoice.
If Things Go Wrong
Our liability for any loss or damage you suffer as a result of us carrying out the works is limited to your provable mitigated consequential losses.
If a dispute arises we will try and resolve it by discussing it with you. If we cannot resolve it then we both agree to use the FMB Complaint Service.
The laws of England and Wales apply to this agreement and the courts of England and Wales have jurisdiction and enforcement powers.
Ending this Agreement
If you decide to cancel the project once work has started, please let us know as soon as possible and we will end the works and send you an invoice for work completed up to that point.
You must pay all costs that we have incurred to the date we leave your property, as well as damages for our consequential losses (e.g. lost profits).
If either of us is in serious breach of its obligations under this agreement, the other may ask them to rectify that breach within two weeks and, if they do not, can terminate this contract by written notice. Upon any termination, both of us will take steps to bring all work in progress to an orderly conclusion. We will invoice you for any sums remaining due which you will pay within 14 days.
Orders can be cancelled within 24 hours of placing the order and any deposit is paid will be refunded back to you. However, once the order is placed and manufacturing process have started (typically after 24h from order) you will lose your deposit. The remaining payment of your order is payable at the start of the installation with other words on delivery.
Every ArmaGado carries 5 years Rot Warranty.
All customers are advised to consider basic regular maintenance annually to keep the structure in its best appearance. As the wooden frame is natural material, it is expected to shrink and expand due to been exposed to the elements
ArmaGado is committed to providing a high-quality service to everyone we deal with. In order to do this, we need you to give us any comments about our service, and to tell us when we get things wrong. We want to help you resolve your complaint as quickly as possible.
We treat as a complaint any expression of dissatisfaction with our service which calls for a response. We listen to your complaints, treat them seriously, and learn from them so that we can continuously improve our service.
Courtesy and respect
You can expect to be treated with courtesy, respect and fairness at all times. We expect that you will also treat our staff dealing with your complaint with the same courtesy, respect and fairness.
We will not tolerate threatening, abusive or unreasonable behaviour by any complainant. Such situations are rare, however, should they happen, we will cease communication with the complainant immediately in accordance with our vexatious complaints, unreasonable and abusive behaviour policy, and will inform the appropriate authorities as necessary.
How to make a complaint
You can make a complaint in a number of ways:
by e-mail: email@example.com
by post: 4 North Street, Milton Keynes, MK2 2PY